Return, Exchange & Refund Policy

We accept return or exchange requests within 7 days of delivery.

The product must be:

• Unworn and unused
• Unwashed
• Free from perfume, makeup, stains or any other marks
• Returned with original tags, labels and packaging intact
• In the same condition in which it was delivered

Products that do not meet these conditions may be rejected.

A return/exchange can be requested if:

• You received a wrong product or wrong size.
• The product is damaged or defective.
• The product received is materially different from the product shown or described on our website.
• There is a manufacturing defect.

For eligible cases, ISHWRI may offer a replacement, exchange, store credit or refund, depending on the circumstances and product availability.

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to availability.

Only one size exchange per order will be permitted.

The product must be unused, unworn and have all original tags attached.

If the required size is unavailable, ISHWRI may offer store credit or another applicable resolution.

The following products are not eligible for return or exchange:

• Products purchased under Final Sale / Clearance Sale
• Products specifically marked as Non-Returnable
• Customised or altered products
• Products that have been worn, washed, ironed or damaged after delivery
• Products without original tags or packaging
• Products returned after the 7-day return window
• Products showing signs of perfume, makeup, stains or other usage

Note: Certain delicate, festive, occasion-wear or discounted products may have specific return conditions. Please check the product page before placing your order.

Products purchased during special promotions, clearance sales or marked as Final Sale may be non-returnable and non-exchangeable.

Any applicable return/exchange condition will be clearly mentioned on the product page or at checkout.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

For verification, please send:

1. Your order number
2. Clear photographs of the product
3. Photographs of the packaging and shipping label
4. A short video of the issue, if requested by our team

We may require this information before approving the return or replacement.

For products returned because of a wrong, defective, damaged or incorrectly delivered item, ISHWRI will arrange or reimburse the applicable return shipping, subject to verification.

For an approved size exchange or customer-requested return, return shipping charges may apply.

Any applicable shipping charges will be communicated before the return is processed.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

Refund processing time may depend on the payment gateway or bank.

Shipping charges, if any, may be non-refundable unless the return is due to a defect, damage, wrong product or an error attributable to ISHWRI.

In certain eligible cases, ISHWRI may offer store credit instead of a refund.

Store credit can be used towards a future purchase on the ISHWRI website, subject to the terms communicated at the time of issuance.

All returned products are inspected before an exchange, store credit or refund is approved.

If the product is found to have been worn, washed, damaged, altered or returned without its original tags, the return may be rejected.

To request a return or exchange, go to your order and use the “Request a return or exchange” option, or contact us through our customer support/WhatsApp channel with:

• Order Number
• Registered Mobile Number
• Reason for Return/Exchange
• Photos/Videos, if applicable

Our team will guide you through the next steps.

Orders can be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may not be possible and the applicable return policy will apply.

Please check the size chart and product details carefully before placing your order.

Colours may appear slightly different depending on your device screen and lighting conditions. Minor variations in colour, texture or finish that are inherent to certain fabrics or handcrafted products may not be considered defects.

ISHWRI reserves the right to verify the condition and eligibility of a product before approving any return, exchange or refund, subject always to applicable consumer protection laws.

For return, exchange or refund assistance, please contact:

ISHWRI

Instagram: @ishwri.official

WhatsApp: +91 73574 60404

Email: Ishwri.official@gmail.com

Address: Madhyam Marg, Mansarovar, Jaipur